Withdrawal & Cancellation Form
In compliance with EU Directive 2023/2673 — applicable from 19 June 2026
Page title: Withdrawal & Cancellation Form · Shopify slug: withdrawal-cancellation
Your right to cancel: Under European Union law, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason. Use the form below to exercise this right quickly and simply.
How it works
- Fill in the form below with your order details.
- Review your information at the confirmation step.
- Submit — an automatic confirmation will be sent to your email address.
- We will process your refund within 14 days of receiving the returned goods.
Step 1 — Your Details
Alternative methods
You may also send your withdrawal notice:
- By email: contact@lumixy.com
- By post: [Your full company address]
Downloadable Withdrawal Letter Template
Use the template below to send your withdrawal by post or email:
To: LUMIXY
Address: [Your Company Address]
Email: contact@lumixy.com
I hereby give notice that I withdraw from my contract of sale for the following goods:
Order number: ______________
Order date: ______________
Goods to be returned: ______________
Name of consumer: ______________
Address of consumer: ______________
Signature (if posted): ______________
Date: ______________
Important information
- The 14-day withdrawal period starts on the day you (or a third party other than the carrier) receive the goods.
- Sending your withdrawal notice before the 14-day period expires is sufficient to meet the deadline.
- You bear the direct costs of returning the goods, unless otherwise stated.
- You are liable only for any reduction in value caused by handling beyond what is needed to assess the nature, characteristics and functioning of the goods.
- Refunds are issued via the original payment method, unless agreed otherwise.
For full details of your cancellation rights, please see our Cancellation Policy & Returns page.