Contact
Last updated: 24 June 2026
Page title: Contact · Shopify slug: contact
Got a question about an order, one of our home and garden products, or how we work?
Our support team is always ready to assist and aims to reply to every message thoroughly and without delay.
How to Reach Us
The most direct and reliable way to get in touch is by email. This allows us to review your query carefully and give you a complete, well-considered response with all the information you need.
Email: contact@lumixy.com
Website: lumixy.com
Response Time
Messages sent to the address above are typically answered within 24 to 48 hours on working days.
Enquiries received at weekends or on bank holidays will be handled on the next available working day.
During particularly busy spells — for instance around public holidays or promotional events — response times may be slightly extended. We appreciate your understanding and guarantee that every message receives our full attention.
Helpful Information for Your Enquiry
To help us handle your message as swiftly as possible, please include the following in your email:
- Order number — if your query relates to an existing order
- Full name — as provided when placing the order
- Email address — the one used at the time of purchase
- A clear description of your query or the issue you have encountered
- Photographs — especially helpful when reporting damaged or defective items
How We Can Help You
Our team is on hand to assist with a broad range of matters, including:
- Questions about the status or tracking of your order
- Enquiries about returns, exchanges and reimbursements
- Product details and availability across our home and garden range
- Reports of damaged or defective goods
- General questions about our website or your account
- Suggestions and feedback to help us continually improve
Business and Legal Enquiries
Commercial or legal matters — such as partnership proposals, business relations or legal correspondence — should also be addressed to contact@lumixy.com, ideally with a clear note in the subject line. Your message will be forwarded to the relevant department without delay.
Privacy of Your Communication
Personal data shared with us by email will be used solely to handle your enquiry and processed in accordance with applicable data protection law. Further details can be found in our Privacy Policy.
Provider Information
Full legal particulars about our company are available on our Legal Notice page.